TS
Thato S

1 reviews | Active since Oct 2018

02 Nov 2023, 21:34

Tswelopele Engen garage bad customer service from Moses

Today I was served by one Man called Moses at Engen garage Tswelopele, I am driving a company car and use a fleet card, I told him before he can pure the patrol when he requested for the point card, I told him with the company card I won't get any points, after that when I was about to pay he said I was wrong they are not accepting any fleet card unless you put 45litre which is a full tunk, and my question ❓ was why and where was it written I have been driving this car for over two years and using different Engen garages without any issues, I asked him to call his manager and he said he was the team leader, I wanted to pull out of the car to request the management number as I needed them to give me the policy that was stipulated by Moses the petrol attend, he pushed me back to my car never allowed me step out, I was speaking English with him which is a communication language and keep on asking me which language do I speak, and the question is what is he going to do as I keep on telling him to call NetBank to verify the card, check my car disk and number plate,he keeps on being pushy, I do understand maybe he thought he was being ****med but I was pouring R300 patrol and he said I was supposed to put full tunk, what policy is that.

The Man as a team leader has a bad attitude and he cannot talk to people More over as he was aggressive and violent.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply03 Nov 2023, 08:16
Official
 Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.