lL
lulama L
1 reviews | Active since Oct 2016
15 Mar 2023, 21:40
Tshepo at Engen Main Reef is RUDE
I went to Engen on Main Reef (opposite China Mall) in Gauteng on Saturday 11 March. The service that I received from Tshepo, a petrol attendant, was horrible. He was rude and didn't respond when spoken to. He was irritated when I asked him to gauge my tyres after filling up. This is unacceptable behavior.
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Engen Petroleum's replyOfficial
16 Mar 2023, 09:23 Thank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right.
Engen Petroleum's reply16 Mar 2023, 09:23
Official
Thank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right.