CJ
Casiday J

1 reviews | Active since Sept 2011

06 Jan 2016, 18:51

Treated extremely badly by staff & Management

In the early hours of this morning, my friend and I had an argument and he stormed out of the car. This was in the vicinity of Engen, Wesbank. I searched relentlessly for my friend as it was night and stopped a nearby patrol vehicle to ask them to be on the lookout and of course since it is the only garage in the vicinity, I went to Engen and asked the petrol attendants if they had perhaps seen him. They cordially responded that they had not and when I asked them if they would please let me know if someone with his description perhaps passes by. They agreed. Throughout the night I canvassed the area in an attempt to find my friend. I went to the garage on two further ocassions to ascertain if they had seen him. On the third ocassion however these same helpful people turned on me. The security guard glogged his gun, another petrol attendant started putting his hands in my face and another reached into my car that had a sleeping passenger and started assaulting him too. I tried to explain to them that I have no malicious intent other than to find my friend to no avail. I informed the manager, who called me back later and gave me attitude and eventually put the phone down in my ear.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply07 Jan 2016, 09:51
Official
Hello cassiday,

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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