1 reviews | Active since May 2015
TONY WATSON
I visited the Tony Watson Convenience Centre in Mount Edgecombe on a Sunday evening to top up fuel for the week. <br> -There were 2 attendants on the forecourt assisting 2 vehicles. The attendants noticed me and after approximately 2 minutes, whistled, which I presume was their method of calling for additional attendants. <br> -3 minutes later and none of the additional attendants responded. <br> -I then hooted to gather attention yet the 2 attendants ignored me. I was highly frustrated and waited a few more minutes before leaving the fuel station.<br> <br> History: I have lived in Mount Edgecombe since 2004 and have always avoided the fuel station as I have experienced similar service in the past and my patronage is gladly welcomed at surrounding fuel stations therefore my complaint hopefully gets Tony Watson's attention and improves the service on the forecourt.
We would like to apologise for the inconvenience this incident has caused you. Your complaint had been logged and esclaated to the dealer and Area Manager for investigation.
We are pleased to read that the dealer has resolved the matter with yourself.
Regards,
ENGEN CUSTOMER SERVICE
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We would like to apologise for the inconvenience this incident has caused you. Your complaint had been logged and esclaated to the dealer and Area Manager for investigation.
We are pleased to read that the dealer has resolved the matter with yourself.
Regards,
ENGEN CUSTOMER SERVICE
***
