DK
DAVID K

1 reviews | Active since Oct 2014

13 May 2015, 22:53

TIMOTHY

Until I recently moved out of the area I frequented the Engen on Blaauwberg Road, next to the police station and opposite Bayside several times a week. There is a gentleman there by the name of Timothy who works behind the counter. I have never in my life come across such a genuinely friendly employee with such superb customer service. He must be commended, acknowledged and rewarded for his efforts.<br> <br> I once hadn't been there in a couple of weeks and when he saw me he asked me where I'd been as he hadn't seen me for 3 weeks. <br> He'd ask me how my day was and when I asked him back he'd cheerfully say that its only just started (night time)<br> What amazes me the most is that he has so much to be miserable about and if I was him I'm sure I'd be. He had once been on leave to write an exam if I remember correctly. He's a qualified engineer (I cant remember if its civil or mechanical) with years of experience but is from a foreign African country and cannot get a job in his field here. Can you imagine? Being an experienced engineer with high earning potential and working as a petrol station cashier yet being so friendly and helpful.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply21 May 2015, 13:58
Official
Hello capetown29,

Thank you for informing us of the terrific service received from Timothy. Engen prides itself in DYNAMIC SERVICE and we are happy he lives by these values.

We do hope you remain a valued customer of Engen Petroleum Limited.

Regards,
ENGEN CUSTOMER SERVICE
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Best regards,