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xolani Z

1 reviews | Active since Aug 2017

13 Aug 2017, 13:09

This garage don't even deserve ONE star...

<p>Engen garage Mount Moriah Durban- Engen - Fairyville Holdings</p> <p>*****************************************************************************************************************</p> <p>I came to this garage to buy few items using my RCS card, but the Stuff members had no knowledge about this card thank god they was a manager she helped me.. i then came back this time no manager was available it was 11pm and a male cashier said RCS card is not to be used to purchase airtime telling me with a very bad attitude he even said "if you have a problem my name is ***, you can come and speak to a manager tomorrow if you not happy" i had to leave. discussing this with few of my neighbors, they laughed at me and ask me why do i still buy from garage as for them they have end their custom with this garage long time because of stuff attitude they act like they are doing us a favor for helping us. NEVER AGAIN</p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply14 Aug 2017, 14:43
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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