THE WORST SERVICE I'VE EVER EXPERINCED

Engen is not taking my matter seriously. How this is not treated as a matter of urgency is beyond me. I've been waiting for more than 2 months for my matter to be addressed. All I get are messages saying you'll get back to me. My car is still not fixed after your staff member was negligent with it. It has not even been discussed, no one has called me, no one had followed up on me, no one has done anything to try to resolve this matter. TWO MONTHS? What am I supposed to do to get assistance,