BF
Brand F

1 reviews | Active since Feb 2018

02 Feb 2018, 11:45

The only place i know that says the client is not always Right

The Morning of 2nd Feb 2018 I went to Engen Kieserville. I Had R 50 with me. I asked the attendant to put R 20.00 95 petrol as I needed the rest of money for bread and milk. After about a minute I looked back and saw the attendant talking to a lady and the amount was running to R 130 already, I immediately stopped him. As I did not have any more money, I requested his manager Mrs Grobler whom rudely insulted us ... and I Quote "R 20 Rand Petrol??!!! Se my wie gooi R 20 se petrol????!" I geuss I do, as I have medically disabled for 7 months now with no income whatsoever. My daily budget is R 20 for petrol as I cannot afford more to go pick up sponsored food for me and my family from Boulevard Take aways and Restaurant. Who is this woman to treat a client like this? What happened to the age old Business rule, the client is always ......... Mr and Mrs Grobbler rudely insisted I leave my spare wheel there until I bring the money even after I offered leaving them my ID until Monday when we receive our SASSA Grant. Driving around unsafe and ******* is not wrong in the eyes of Engen? They kept on treating me and my wife like ******* of some kind. This is a very low blow. I did not see any notice board stating minimum amounts of petrol allowed. I used to spend thousands at Engen but this will never happen again as Engen promotes stepping on the poor, driving unsafe and *******ly as long as we get our R 119 rand. In the end I left my spare wheel there before I lost it completely.

0
Replies (2)
BF
Brand F's update09 Feb 2018, 09:33
Reviewer Update
Got feedback but not satisfactory. Complaint not resolved at all
Engen Petroleum
Engen Petroleum's reply12 Feb 2018, 14:33
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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