Terrible queue management at Engen Sunningdale Service station. Management needs training

I visited Engen SunningdaleService Station on 29 July 2022 at 16h35 to get some fuel and the inevitable happened when there are long queues someone tried to cut in line and was cautioned but other motorists. The motorist then went on to cut in infront of me. I asked the attendees, Jones, to put him back in line. I was told that they do not handle such matters. I would have to confront him. The other motorist was infuriated and was ready to cause commotion and the attendees did not want to get involved or deescalate the situation. The manager Isaac was just standing by and did nothing. I called him over and asked him what measures are in place to manage the queue. He wasn't interested and said there is nothing he can do about it and he wouldn't get involved. It's not his problem even though this was happening at his premises. Such cases easily deteriorate into commotion especially when the people are supposed to manage the place are dismissive and disinterested in matters that might affect your infrastructure. Needless to say I will not be buying from there. Urgently solution is to train your staff on queue management and conflict resolution. Especially at top level. Manager's attitude was appalling and your business can easily lose a lot of business