1 reviews | Active since Apr 2015
Terrible,horrible customer service
<p>On the 1st of March 2017 i bought a 1litre Coke Lite from Brooks Motors Engen (98 Landros Maree Street Polokwane)</p> <p>i had 1 glass which had a bitter taste out of curiosity i checked the expiry date it expired December 2016 and to my suprise all Diet Sodas have expired and it is still on the shelves very shocking.This is disappointing because the effects of consuming expired products could be detrimental to ones health .And when the Manager/Supervisor was called she didn't even have kindness to apologise,she didn't even look at me as the person in charge very dissapointing.This is an obvious sign that the garage does not adhere to the Occupational and Health safety regulations and they don't care for their customers.</p>
Good day Mmakwena
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Good day Mmakwena
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
On the 3rd March John Lansdell from Brooks Motors contacted me and requested for a meeting.I must say the way he handled everything was very professional.Good work Mr Lansdell keep it up,your staff must learn from you Sir.I will always be a customer of Brooks Motors Engen.
On the 3rd March John Lansdell from Brooks Motors contacted me and requested for a meeting.I must say the way he handled everything was very professional.Good work Mr Lansdell keep it up,your staff must learn from you Sir.I will always be a customer of Brooks Motors Engen.