Terrible Experience at the New Engen Garage near Crossing Mall – Rude and Disrespectful Cashiers

Terrible Experience at the New Engen Garage near Crossing Mall – Rude and Disrespectful Cashiers. 22 December 2025, around 8:00 PM

I stopped at the new Engen filling station near Crossing Mall today to quickly buy car bulbs. What should have been a simple purchase turned into one of the most frustrating and disrespectful retail experiences I’ve ever had.

The bulbs were clearly priced on the shelf at one amount, but when scanned, the price was higher. I first approached the first cashier, who was dealing with a customer whose card wasn’t working. The customer asked her to cancel the transaction while he went to his car to sort it out. Instead of suspending or cancelling it (which any competent cashier should be able to do), she flatly told me she “can’t help me” because she had to wait for the guy to come back – even though there was already a small queue forming behind me. I had no choice but to wait.

When I finally moved to the second cashier, she scanned the bulbs and, sure enough, the price was higher than displayed. I politely asked why it was different from the shelf price. She mumbled something completely inaudible, then immediately shouted “NEXT!” to the customer behind me. When I tried to explain the price discrepancy again, she completely ignored me. Both cashiers then looked at each other and laughed – openly mocking me in front of other customers.

I have never felt so humiliated and dismissed while simply trying to make a purchase. This level of rudeness, incompetence, and sheer disrespect is unacceptable, especially from staff representing Engen. Neither cashier showed the slightest interest in assisting me, resolving a clear pricing issue, or even basic courtesy.

Engen management needs to seriously address the attitude and training of these two cashiers. Customers deserve far better than being laughed at and ignored. I will be avoiding this garage in future and strongly advise others to do the same until service standards improve. Extremely disappointed and angry. 1 star.