IK
Itumeleng K

1 reviews | Active since Jan 2021

11 Feb 2025, 09:58

terrible experience at the Engen Northgate Convenience Centre

I had a terrible experience at the Engen Northgate Convenience Centre on 9th February 2025. After filling up with petrol and forgetting to pay for an additional R100 worth of fuel, we were treated extremely poorly. Despite being regular customers and willing to settle the amount immediately, the staff and owner were unreasonably harsh. They called security and the police, causing unnecessary distress. The owner even threatened us with arrest unless we paid R500, which we didn’t have. This kind of treatment towards loyal customers is unacceptable. I would not recommend this garage to anyone.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply11 Feb 2025, 13:39
Official
Thank you so much for taking the time to give us feedback. 

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.