TL
Tina L

1 reviews | Active since Jun 2016

08 Jun 2016, 07:28

Tembisa Engen Convenience Centre Sucks

<p>Last night i bought the beef stew at the Engene Convienence Center and when i got home i noticed that it was rotten (it had bubbles on top as if they had put sunlight liquid) then i smelled it and it was off. I then went back to complain and see if they can help... when i got there they asked for the slip, (I had already thrown the slip away so i didnt have it but it had their price tag) told them i dont have the slip, they said they cannot refund me since i dont have the slip and that i have to take whatever i want of that money, and i was okay with that (mind you there was no apology or anything) i took Simba Chips and when i got to the till they asked for the slip AGAIN, explained that i don't have the slip and they said they could not help me since i dont have the slip. Was i supposed to be eating with the slip in my hand? when i bought they didnt mention that i should keep the slip for 2 months.. all guys who work there didnt have name tags and have zero customer service.</p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply09 Jun 2016, 12:14
Official

We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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