WO
Winston O

1 reviews | Active since Mar 2011

16 Nov 2015, 07:16

Stole from me - Selbourne & Tierberg Roads

Yesterday I went to Engen Cnr Selbourne & Tierberg Rd in Parow. I asked the attended to fill up with R200, I paid via card and noticed R200.10 went off... Now normally they ask if they can and thou I don't mind the 10c what ****ed me off was that he said nothing! I called the Manager on duty and he told me it's an automated process( which I don't believe) & someone that got hit over the head with a nozzle ***? Attendant had a bad attitude and the manager was clueless If someone takes something from you without asking THAT'S *****ING. Please teach your staff people skills, advise them to stop *****ing and help the manger \manage"the place/staff better besides just being the person in charge. you may ask why all the fuss over a 10c but If I had to take something from Engen without asking/paying my ass would have been in jail right now! If I understand the manager correctly you put a system in place that links the amount on the pump directly to the EFT device..... BUT YOU HAVE NO SYSTEMS IN PLACE LIKE THE OTHER FILL STATIONS TO PREVENT THE USER ERROR OF OVERSHOOTING?? well done Engen well done! attendants can F-up but your system will deduct the money and clients will have no say"""

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Replies (1)
Engen Petroleum
Engen Petroleum's reply18 Nov 2015, 14:17
Official
Hello Winston187,

We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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