gB
gunther B

1 reviews | Active since Mar 2015

06 Mar 2015, 14:28

Steroid junkie manager ( looooser )

I took my vehicle a Volvo V50 to a car wash for a full day wash yesterday. On my arrival I pointed out to the personnel that my Car windscreen has been cracked and it was a fresh crack as the chip mark was still very clearly visible. I was taken into a room to see on the cameras if the crack was there when I left the vehicle there. It was pointed out to me that they agree that the crack wasn't there and I was told to return the next day at 10am. So that further investigation can happen. This investigation never happened. I returned to the Engen garage today I was taken into the same room and told by the garage manager that he \doesn't give a **** about my problem "";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;375632;33;1;2;0;1;0;0;2;NULL;NULL;NULL;15/03/06 14:16;15/03/06 12:30;Shocking Service ;8,01E+12;;***;Hi,<br> <br> So I put in a claim for my smart device which was authorized quickly, then I was told my claim will be handled by Paragon Computers and they will send a courier to pick up my phone. <br> <br> After quite a bit of a struggle and story's of changing couriers they picked up my phone, after 3 weeks I phoned them and was told they could not get stock of the screen and offered to change the phone to white which I agreed to. Couple of days later my phone arrived I noticed something weird about the screen it had icons burned into the screen obviously a second hand screen was installed. <br> <br> I phoned them and they made it clear this is not their policy, but the screen was obviously from a demo phone or something how else could it have Icons burned in. I returned the phone they replaced the screen.<br> <br> I noticed that the up volume on my phone is now not working, I am sorry to say but I wont send my phone back to them. Please can you get local store to fix my phone I wont send it back to paragon computers they are useless and are using second hand parts...<br> <br> Please call me on ***<br> <br> I need this sorted asap. <div><br></div><div><br></div><div><em>(Supplier name changed from FNB Insurance Brokers to First National Bank by Hellopeter.com)</em></div><div></div> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;546660;188;16;2;0;1;0;0;2;NULL;NULL;NULL;15/03/06 14:31;15/03/06 12:32;Pathetic Service;***;call centre ;***;I am SICK and TIRED of Cell C and their pathetic service, my biggest mistake was doing an upgrade with them. I called on Monday, Tuesday, Wednesday and Thursday with no assistance for a SIM swop on my contract. Each time I called in, I was \told\"" I will be contacted within an hour....hello today is Friday.On Wednesday Anthony advised I will be contacted less than hour`s time. Each time I asked for a manager"

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Replies (1)
Engen Petroleum
Engen Petroleum's reply09 Mar 2015, 11:51
Official
Hello GUNTHERB,

Please accept our apology for this incident which has taken place. As the above are serious allegations, we will endevour to ensure that the dealer and Area Manager does a full investigation into the matter.

Regards,
ENGEN CUSTOMER SERVICE
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