1 reviews | Active since Feb 2012
Stale Chelsea Bun and Lukewarm Coffee for nothing
I sought out an Engen garage specifically to purchase a Equitorial Coffee and Chelsea Bun special to enter the competition to win a trip to Zanzibar. After trying the Pretoria Motors Engen who were not aware of the competition at all I pulled into Willows Engen.<br> <br> There was no expiry date displayed on the wrapping of the bun, but I assumed it would be fresh as there were loads on display and the competition was running. <br> <br> I got myself coffee from the machine and went to the cashier to pay and ask how to enter the competition. He explained to me how to download an app for a car racing game advertised on the slip. This had nothing whatsoever to do with the competition of my interest, but unfortunately I did not know this at this point. <br> <br> When I returned to my place of work I dug into my products finding the bun dry and stale to the point that you could smell a sour and mouldy scent off the dough, the coffee was Lukewarm and the app I was instructed to download was useless.<br> <br> Very disappointing. I'd drive there ans ask for a refund but I wouldn't want to waste the fuel.<br> <br> Quite annoyed.<br> <br> <br>
We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
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We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
