EV
Estelle V

1 reviews | Active since Feb 2012

23 Sept 2015, 14:02

Stale Chelsea Bun and Lukewarm Coffee for nothing

I sought out an Engen garage specifically to purchase a Equitorial Coffee and Chelsea Bun special to enter the competition to win a trip to Zanzibar. After trying the Pretoria Motors Engen who were not aware of the competition at all I pulled into Willows Engen.<br> <br> There was no expiry date displayed on the wrapping of the bun, but I assumed it would be fresh as there were loads on display and the competition was running. <br> <br> I got myself coffee from the machine and went to the cashier to pay and ask how to enter the competition. He explained to me how to download an app for a car racing game advertised on the slip. This had nothing whatsoever to do with the competition of my interest, but unfortunately I did not know this at this point. <br> <br> When I returned to my place of work I dug into my products finding the bun dry and stale to the point that you could smell a sour and mouldy scent off the dough, the coffee was Lukewarm and the app I was instructed to download was useless.<br> <br> Very disappointing. I'd drive there ans ask for a refund but I wouldn't want to waste the fuel.<br> <br> Quite annoyed.<br> <br> <br>

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply23 Sept 2015, 14:20
Official
Hello EstelleVisser,

We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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