BR
Benjamin R

1 reviews | Active since Jan 2016

23 Jan 2016, 18:18

Staff unfriendly and no service to me

I stopped at Engine Service Station to put petrol but staff not even worried about me as i was waiting to be helped, But no one help me they walked past me than as i wait i see no one approaching me. i got out two taxis and a white merc came in they were helped asap. so i asked one guy passing me twice why are not helping me he siad he did not see me. than he walked away. i was never treated like that. before but at this place i did not expect. i was really disapointed. i waited about 7 minutes in total. the staff not worried. they talked to eachoter and take their own time. please people where is the service. as i was standing there i saw something amazing they only helped first who they know well, if you rich and muslim they help you. they helped all the guys who had a head covering and nice taxis muslim people which is wrong.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply26 Jan 2016, 15:07
Official
Hello Broben,

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated to the dealer and the Engen Representative for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Service Centre