FM
Faziela M

1 reviews | Active since Oct 2010

24 Aug 2015, 09:09

Staff is hard of hearing

Lawrence at the Engen Garage @ Devland is hard of hearing. I told Lawrence to throw R100 petrol in the car as that was all the cash I had on me, he decides to throw R200 petrol in the car! Then he turns around making me look like a **** and a *****! Why on earth would I say put R200 if knowing that I only have R100 on me. This is not my 1st experience at this garage with *********** staff! The last time I said R100 and the trainee threw R300 - not sure if they can understand English or not but drastic measures needs to be taken with the staff at that Garage. I want the Manager of the service station to give me a call and not the supervisor as the supervisor that was on site didn't even care what was happening. So can the MANAGER of Engen Devland give me a call.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply24 Aug 2015, 13:37
Official
Hello raging,

We wish to apologise for the inconvenience the matter has caused. Your complaint has been logged *** and escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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