RP
Roza P

1 reviews | Active since Feb 2015

01 Feb 2015, 16:45

Spilling petrol all over my engen

This morning I went to Engen, Cliffendale Drive in Faerie Glen. I asked the petrol attendant Meshack to throw in R50.00 95 unleaded which he did. I drive a Motomia Motorcycle and the attendant did not pay attention while throwing in the petrol he did not see that the tank was overflowing and therefore petrol was spilled all over my engen. He then said he will be back and sent another lady petrol attendant to come help me I asked her where Meschack was and she said that he had just left with the owner. I find this unacceptable and it is very bad service to leave your client at the petrol pump and running away when you know you *****ed up big time. I had to wait 15 minutes just for the petrol to dry up so that my engen does not explode when I start it. Another male petrol attendant came to me and said in a very rude way that the petrol has dried up so it won't explode and that the lady told me Meshack left with the owner. I told him that I will not leave this matter there as I am concerned that they might have damaged my engen. I am very furious because of the way I was treated as a customer I will NEVER return to this station again.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply02 Feb 2015, 08:31
Official
Hello rozapestana,

Good Day Roza

Thank you for contacting us at the Engen Customer Service Centre via Hellopeter.com with regards to your experience at Engen Cliffendale.

Your query has been logged & escalated to the relevant department for investigation.


Query reference number: ***

If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.

Thank you and kind regards.

Customer Service Centre/| Strategic Initiatives
PO Box 35 o Cape Town o 8000
***