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puseletso D
1 reviews | Active since Jun 2013
27 Jan 2024, 08:48
Slow service at engine garage Hatfield
Engine garage at Hartfield just after the highway, has the most slowest petrol attendants, at 8:43 the petrol station were empty and we just wanted to pump our tires, eventually Simon came to attend to us however he was not paying much attention to what we were asking for the service, as he was focused on the conversation with his colleagues. Service has went down gradually and customer urgency is no longer a factor at Engine garage Hatfield how disappointing.
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Replies (1)Engen Petroleum's replyOfficial
29 Jan 2024, 07:18Good day Puseletso,
Thank you so much for taking the time to share.
We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us.
Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
Thank you so much for taking the time to share.
We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us.
Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
Engen Petroleum's reply29 Jan 2024, 07:18
Official
Good day Puseletso,
Thank you so much for taking the time to share.
We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us.
Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
Thank you so much for taking the time to share.
We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us.
Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
