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Nicole A

1 reviews | Active since Sept 2010

04 Jun 2018, 16:55

Shockingly bad Service

This is not for all engens where I am used to excellent service and prefer to fill up but specifically Engen Midway Mews in Midrand.

Do yourself a favour and go to another petrol station. First come first served means nothing, apologies are none existent, attendants lie to cover their mistakes, the managers idea of a solution is to Pologise without even bothering to make eye contact and offer another space but let three other cars in first because they just arrived. So much for customer service. I would rather drive on an empty tank then wait another second at such an inept petrol station.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply10 Jul 2018, 14:21
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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