Shocking Service

Good day. On Sunday 3rd December 2017 me and my 14year daughter moved to George. We did our final packing and arrived at Boksburg Freeway park Engen garage Belaphil. I gave the petrol attendant a quarter full bottle of antifreeze to throw into my water for the long distance and asked him to fill up with petrol. I opened my bonnet and asked him to also check my oil and tires. I looked into the side mirror and saw him dumping the bottle antifreeze into my fuel tank. I immediately stopped him but it was empty and I called the manager. My car is brand-new and was purchase in July 2017 from Pedigree Boksburg and had 3800 km on the clock when this happened. The manager and owner called out a mechanic who then after 5 hours that me and my daughter had to wait in a workshop cleaned the engine and ensured us everything is safe for the journey. Me and my child travelled then to Kroonstad and filled up the car again as the petrol gauge dropped a lot. Upon filling up the car leaked around 20 to 30 liters of petrol on the spot. Creating a huge health hazard at Shell garage in Kroonstad. They called out a mechanic Louis who help us another 3 hours in a very scary dark workshop under high stressful situations with only me and my daughter there. Kallie phoned me and told me he will pay for my accommodation for night as I was planning to sleepover in Colesberg but due to lateness and stress decided that its safer to stay in Bloemfontein. Upon leaving the mechanic workshop the car didn't leak. When we arrived at 12am in Bloemfontein the car smell a lot like fuel but no leaks. Next day I filled up at BP in Bloemfontein and the car leaked again....but less that before...around 5 liters. We phoned Kallie and told him we will carry on from town to town and not fill up car completely as it leaks immediately. We eventually arrived safe, late and very tired and stressed in George. Kallie told me to email the accommodation which he will pay for. I did do it ; but since Sunday have not heard from anyone. I also send emails regarding my car that is still faulty....cant be fill up fully.....and that Renault informed me that I have lost my motor plan warranty with them as its a brand new car and they are the only once allowed to work on it. I have a lot of damages and claims against Belaphil Engen but get no responses from them since Sunday. I also have video footage of the incident where he threw the coolant into my car and all the phone calls recordings from Gerrie, Kallie and Oom Thys promising me refunds ext. Could you kindly inform me the way forward? I have a brand new car that doesn't mean anything in value now to me since this incident happened. Awaiting a urgent response from the Managing Director or CEO please. Kind regards. Tanja Botha. ********** 787. Photos...video clips...voice recordings and phone call recordings as well as video footage of engen employee is all in my possession. Also witnesses along the way that will testify at garages what happened upon refueling. Awaiting a urgent response. It would be appreciated if you could address this issue with relevant parties and arrange for the customer to be contacted.

TodayKindly note that this Monday will be a WEEK that me and my child is still without transport.....7 days....Our vechicle is still at Renault George since this Monday. It has been stripped and they are still waiting for an answer from you to order part or what to do.

We have been in discomfort since the 3rd December due to negligence from your employee.

Kindly respond via email the way forward.

Can Engen not use initiative and supply me with a rental car, I'm so very disappointed in the way that this whole thing has been handled.

I need a car urgently - being stranded at home is a nightmare as I need to plan for Christmas and cannot even take my daughter somewhere, this is suppose to be a festive season and has definitely not been one so far.