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Samantha T
1 reviews | Active since Nov 2018
21 Nov 2018, 09:13
Rude Store Manager: Engen 24hour Woollies Paarl
On 20Nov'18 I logged a complaint at the Woolworths head office regarding the buying of waste at the Engen 24hour Woolworths store. The store have an email list for customers who are interested in the daily waste. Unfortunately this list is only for white people. And on 21Nov'18 the store manager phoned me back and was very rude. I denied the above but also said because I went to head office, he will not add my name to the list. Why do franchise stores have all that power? Does it give them the right to be rude to customers? This is more than 20 years after democracy, why should we still be treated like in the old SA?
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Replies (2)
Engen Petroleum's replyOfficial
21 Nov 2018, 14:24Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Engen Petroleum's reply21 Nov 2018, 14:24
Official
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
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Samantha T's updateReviewer Update
21 Nov 2018, 14:55Engen Customer service phoned me. Unfortunately the Store Manager is getting away with it. He was very rude over the phone and nobody's addressing this. They explained the process of getting on the list but it looks like a cover up from the Store Manager's side to only allow white people on the list. Btw the Store Manager never explained the process to me. Customer service will request the store manager to add my name to the email list but I am almost sure that it won't happen. The store manager is to arrogant.
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Samantha T's update21 Nov 2018, 14:55
Reviewer Update
Engen Customer service phoned me. Unfortunately the Store Manager is getting away with it. He was very rude over the phone and nobody's addressing this. They explained the process of getting on the list but it looks like a cover up from the Store Manager's side to only allow white people on the list. Btw the Store Manager never explained the process to me. Customer service will request the store manager to add my name to the email list but I am almost sure that it won't happen. The store manager is to arrogant.