PS
Pheladi S

1 reviews | Active since Sept 2014

06 Aug 2015, 08:54

Robery

I went to pour petrol worth R200 at this garage yesterday. unfortunately for me I was so preoccupied with my phone and setting my destination on my navigator that I did not check to see if petrol was being poured on my car. after a minute or so the guy who was pouring it brought the speed point machine I put my pin and just as I put in my key card the gage was as it was when I arrived at the garage. I told that attendant that he did not put petrol in the car bcs its still at the same point he told me I must drive the car a bit then it will reflect I told him my car has never needed a few km's drive I order for me to see petrol reflecting. and considering its a brand new car what he is saying doesn't make sense. nonetheless I left. after driving about 7km nothing changed I phoned them and told them it was not reflecting. I was told the guy working with the cameras is not there I went back to the garage when I arrived the supervisor told me the petrol is in the reserve. petrol worth R200 that is.<br> <br> I want my money back. <br>

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply11 Aug 2015, 09:13
Official
Hello phelady,


We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Best regards,