SB
Shannon B
1 reviews | Active since Mar 2015
27 Mar 2015, 09:15
Ridiculous Card Policy
Went there this morning to buy something small to eat for breakfast. Was told they won't swipe for R10 :O. Yes, fine ask me if I rather have cash however they weren't willing to help when I said I don't have any cash on me and don't wish to buy anything else. what an archaic policy. Guess they lost out, I'm not going back there, you guys lost out on my petrol and breakfast purchases (R350*4)+(R20*20)= R1800pm The monthly turnover you've lost out on, all due to trying to save a quick buck turning me away.
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Replies (1)
Engen Petroleum's replyOfficial
31 Mar 2015, 09:07Hello theonlybutler,
We would like to apologised for the inconvenience this incident has caused. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
We would like to apologised for the inconvenience this incident has caused. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
Engen Petroleum's reply31 Mar 2015, 09:07
Official
Hello theonlybutler,
We would like to apologised for the inconvenience this incident has caused. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
We would like to apologised for the inconvenience this incident has caused. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***