REQUEST FOR A REFUND

I went to the CAROLINE ENGEN GARAGE in ORLANDO EAST on the 30th Septemeber 2022to por petrol, I was debited twice , when I reported the issue I was asked to send my slip and proof of bank statement which I did . I was then told by the Lady who was assisting me Zanele that I have to wait 7working days , I did but I contantly had to follow up with them , when I called the bank I was told they are unable to do the reversal on their side , the garage has to call them to send a request which will not take loger than 24hrs to process the refund , I then escalated the matter and was refferred to guy called Thuba , he told me to wait 5working daysto date I have not been refunded my money, I have heard stories that staff working at the garage keep the money for themselves when the client is charged twice, I believe it now as it has been 3weekes of going back and forth without any positive feedback but absolute incompetancy . I will be going to the small claims court for this and I will also be taking this to social meadia platforms and radio to make people aware. I must say I am utterley dissapointed and this is such a *******!!!!.