refund

Hi <br> <br> On the 22nd of March 2015 my fiance went to Engen Bophelong in Tembisa to fill up petrol on my car <br> When he arrived there he was going to pay by Card (my Card) after he swiped for the 400 worth of petrol the machine declines with an error and he had to pay by cash , the attendant advised him that if the money goes through from the account he can come and claim it ,<br> The following day we went to query this they advise we need to come back once the team leader who was in charge that day will be in later on<br> We went again to query this time the team leader was there and she promise to call us <br> When she did she advised I need to query this with my bank of which I did, the bank responded by saying the money went through from my account to the service station account and they need to refund me <br> I went again to the service station and found the same lady that assisted me she acted to surprised like it was the 1st time hearing about it and she said she will request the slips and will give a call till this day I am waiting for the call,<br> <br> Am very disappointed on how the matter is being handled because every time I go there it's my petrol that I am using and I am getting no help