Refund

On November 5, 2024, I visited the Engen Watergate garage and purchased R200 worth of petrol. I attempted to pay with my Standard Bank card twice, but both transactions were declined. I then used my FNB card, which was accepted. Shortly thereafter, I received a notification indicating that R400 had been deducted from my Standard Bank account, which I brought to the attention of the petrol attendant. The attendant assured me that this was an error and that the funds would be reversed within 24 hours, as is typically the case. The following day, I returned to the garage, but the manager was unavailable. I subsequently sent an email detailing my situation on November 7. The manager later contacted me, informing me that she had spoken with FNB, who confirmed that they had received the R400 payment, but it was still pending. They assured me that a refund would be processed and should reflect in my account within 48 hours. I followed up again on November 11 and was told that the manager I had been dealing with would not return until November 13. When I spoke with her on that date, she provided an update regarding the situation with Fnb who they bank with. I was promised the money will be paid back into my account within 3 days. I reached out to them once more on November 18 to inform them that I had yet to receive my refund. The representative indicated that Standard Bank reported no pending issues on their end and that the funds should already be in my account. I offered to provide a statement as evidence, and she assured me that she would return my call. However, 13 days later, I am still without my refund.