R1000 lost at the Engen Settlers Way Service station.

On Friday the 22nd of October (the day before my birthday) I went to this garage for petrol and to withdraw money, as I was withdrawing and my car was on the tank being filled with R100's worth of petrol their power just cut! I was withdrawing R1000. when this happened the manager first ignored my existence and that felt like a racial issue to me (we all know how Cape Town is filled with ******. Then when I finally get her to notice me, instead of helping me understand what is going on and how it will be sorted she went about how the same thing happened to her and she was going a transaction of 30 something thousand rands as if my R1000 loss should mean nothing, she then tells me it will be reversed into my account and the will call me, today is Monday the 25th of October, the manager called me at 8am in the morning, I asked to be called back as I was driving and the time now is 2pm and no one has called me back. I feel the management at this garage at 256 Main Rd, Mowbray, Cape Town, 7700 do not know what customer service means, ironic that they work for a "service"station.