iH
iqbal H

1 reviews | Active since May 2015

19 May 2015, 10:44

R100 versus FULL TANK at PETROL STATION

Good Morning<br> On the 18th May 2015, my daughter requested that the bowzer boy at the ENGEN Pretoria (Gezina/Riviera) fills up R100 of fuel. He then filled up the tank amounting to around R400.00.<br> My daughter enquired the reason for filling up the tank instead of R100, He then stated that he assumed she wanted the tank filled up.I telephonically discussed this with the Manager and he said that she must pay the R400.00. I then discussed the matter with the Owner: Mr Hannes and in trying to reach an agreement assusred him that the balance will be transferred into his account today. I am unable to meet the promise made due to having the FLU and just returned from the doctor. Mr Hannes (contact number: ***) stated that I have until tomorrow 10am in order to process the transfer into his account. He apparently will be opening a case of \THEFT"should the money not be transferred into his account.<br> Copies of my daughter's drivers license was made and is in their possession. I queried if he had \""CCTV\"" in order to confirm the discussion"

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Replies (1)
Engen Petroleum
Engen Petroleum's reply25 May 2015, 16:28
Official
Hello izh0606,

Please accept our apology for the service received from our franchise. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.

Feedback shall be provided shortly.

Regards,
ENGEN CUSTOMER SERVICE
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