1 reviews | Active since Nov 2017
Provoked by
Around 2: 30 pm i was coming from work then I decided to fill my car with petrol. Upon arrival I was attended by a black male petrol attendant. I used my bank card to pay him, jokingly I asked him what if there is no money in my card and had already filled the car( obviously there was money). He said pointing to another attendant, i will leave my cell number to that petrol attendant and he will sort the rest. I was a bit irritated by decided to overlook. As I was waiting for him to do the normal routine to check the engine. He kept on pointing at me whiletalking to the other petrol attendant mentioned above. I could not hear him than i asked what is he saying, he said that it doesn't matter. Then i told him that anyone making fun of others does it does not change him/ her make him any better than he said sorry. I said that he should not treat customers like that than he said i said sorry with an attitude than i told him he should stop behaving like a woman he must stop back chatting is he on his periods because i was hurt at the time. Then he said "futseg". Then i told him i am going to report him. He said he does not care i must go to the office. I removed my car and parked it on the side and requested for the garage owner or the manager. I was approached by a black male supervisor on the door step which was joined by a black manageress who called herself Noxolo. I then explained what hapoened, the petrol attendant was called and he still raised his voice and he said to me he is not scared of me. He is going to catch me outside the garage then i told him if u planning on ****ing me a prison sentence will be waiting for you. The manageress indicated that it's clear the attendant is well behaved and that really irritated me. I told her to please allow me to speak to the owner because its clear that she lacked neutrality. The attendant kept on saying i provoked him by calling him a woman and deny the fact that he swore at me by saying"futseg". He kept on pointing at me that i pushed his hand and the manageress was in between us. As i was pushing his hand out of anger my hand touched the chick of a manageress because she was trying to separate me and the attendant. Behind me there was a correctional officer who stated that this is bad service and the attendand must be called into order. I apologised for touching her by mistake she said i must not worry she understands that i am angry. I still insisted to speak to the garage owner but to no avail. She then gave me an email and asked for my number and promised to reprimand the petrol attendant. When I got home i called the manageress i told her that i am leaving the petrol attendant to God and i will just let this slide. Around 8:30 pm I saw a miscall number from an uknown caller but i egnored it later on i returned the call and there was no answer. When I was cjecking my whatsup messages, i saw a message from the manageress stating that she is informing me that she is going to lay a charge of assault against me for assaulting her. I am still appalled and hurt for what had happened. I went to their garage for petrol but not to be attacked and *********ed. Till now i have not been at least communicated with the garage owner??
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
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Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
