KA
Kgaugelo A

1 reviews | Active since Oct 2019

12 Dec 2025, 09:01

Poor services.

A deliberate poor service from Engen R21 north employee. Today at about 8:31 I arrived at a far left petrol pipe machine, infront of me there was another car, I waited ten minutes for the car infront of me, no problem, I then moved to the empty pipe next to it, the employee that was supposed to help me just disappeared, even though he was standing there alone when I decided to switch to him. I ended up leaving without pouring petrol as I was in a hurry. I wish a manager can review the footage, I was driving a blue polo.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply12 Dec 2025, 09:40
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.