1 reviews | Active since Nov 2017
Poor Service- permanent offline speedpoints and poor service
The speepdpoint are permanently not working at this garage, You have to get out your vehicle and go pay inside but tonight was a totally different and bad experience. popped into the garage to put R100 unleaded and buy good valued at R69 , I quickly went on my break as Im working nightshfit. I went to pay but the teller kept on tying and trying more than 15 times. Trying 3 different machines constantly and fetching items from the fridge to rescan. but the machines were not wrking . Also the capitec ATM was not working.
Eventually I had to transfer R200 from the card im using (Capitec to FNB) which fnb took R120 bank charges I knew .i do not use the FNB account but for the sake of getting back to work on time I transferred funds but could not even use it. eventually after a long time we had to leave the car there and walk to go draw money , I mean they did not even want to to go back to work and come back the morning like its my fault the speedpojnt is not working. SO basically I took 45 mins where it should have been 5 mins. and spend R369 where for R100 petrol and R69 goods. I m in trouble at work and short on my budget due to the their fault. pathetic. I'm livid and very disappointed
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
