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Christopher T
1 reviews | Active since Mar 2015
14 Aug 2022, 08:59
Poor service at Engen Service Station Penford in Uitenhage
Waiting fir a period to be served to put diesel in my vehicle, all customers aroubd me were helped, including cars thst arrived long after me, and i was not served. I showed that i had not been served, but the vehicle next to me that arrived after me, and het no-one in it, was approached by an attendant, and they started washing the windows, waiting fir the person to return so they sould serve him. I will never recommend use of this service station by normal peole like me.
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Replies (2)0
Replies (2)
Engen Petroleum's replyOfficial
14 Aug 2022, 12:01Dear Christopher
Please accept our sincere apologies for the poor service experience that you had with us at Engen Penford.
Your time is important to us, and the fact that you were made to wait is unacceptable. Please be assured that we take this feedback very seriously as this is not the level of service that we aim to deliver.
This will be escalated to the right team and someone will be in touch with you shortly.
Thank you for taking the time to share and giving us the opportunity to ensure that it does not happen again
Please accept our sincere apologies for the poor service experience that you had with us at Engen Penford.
Your time is important to us, and the fact that you were made to wait is unacceptable. Please be assured that we take this feedback very seriously as this is not the level of service that we aim to deliver.
This will be escalated to the right team and someone will be in touch with you shortly.
Thank you for taking the time to share and giving us the opportunity to ensure that it does not happen again
Engen Petroleum's reply14 Aug 2022, 12:01
Official
Dear Christopher
Please accept our sincere apologies for the poor service experience that you had with us at Engen Penford.
Your time is important to us, and the fact that you were made to wait is unacceptable. Please be assured that we take this feedback very seriously as this is not the level of service that we aim to deliver.
This will be escalated to the right team and someone will be in touch with you shortly.
Thank you for taking the time to share and giving us the opportunity to ensure that it does not happen again
Please accept our sincere apologies for the poor service experience that you had with us at Engen Penford.
Your time is important to us, and the fact that you were made to wait is unacceptable. Please be assured that we take this feedback very seriously as this is not the level of service that we aim to deliver.
This will be escalated to the right team and someone will be in touch with you shortly.
Thank you for taking the time to share and giving us the opportunity to ensure that it does not happen again
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Christopher T's updateReviewer Update
14 Aug 2022, 13:08Thanknyou for getting back to me, it is greatly appreciated
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Christopher T's update14 Aug 2022, 13:08
Reviewer Update
Thanknyou for getting back to me, it is greatly appreciated