PC
Phillip C

1 reviews | Active since Jul 2011

11 Feb 2016, 08:39

Poor service at Engen

Stopped at the Mangaung 1 Stop on the N8 on my way to the airport.<br> <br> Staff simply walk past your vehicle and help other motorists without being concerned about who has been waiting for some time.<br> <br> There does not seem to be any system to make sure customers are served in a first come first serve basis, normally in place at good service stations.<br> <br> When I told staff I wanted to speak to the Manager or owner, I was told no one was on site to hear my complaint.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply11 Feb 2016, 11:22
Official
Hello philcoetze,

We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated to the dealer and the Engen Representative for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Service Centre