Poor service and ****** workers at Engen Musgrave

Poor and concerning service at Engen Musgrave Motors car wash I am extremely disappointed with the service I received at Engen Musgrave Motors in Durban on 14 March 2026 at approximately 13:15. After paying for my car wash (receipt available), there was only one vehicle being washed and one vehicle ahead of me. My vehicle was next in line to be vacuumed. However, despite several staff members being present, no one came to vacuum my vehicle for a considerable amount of time. At one point there were three attendants working on a single vehicle while my car remained unattended. From what I observed, about five staff members were present, yet no one assisted with my vehicle. Eventually, only after I contacted the office did one of the attendants come to vacuum my car. After the vacuuming was completed, I moved my vehicle into the wash bay. Immediately afterwards, the vehicle behind me was moved to the vacuum area and attended to without delay. I only spoke to one staff member, Musa, who indicated that he did not know why my vehicle had not been attended to despite several workers standing idle. This experience left me feeling singled out and uncomfortable. I would appreciate it if management could review the CCTV camera footage for the car wash area around 13:15 to verify what took place. I would like Engen South Africa to investigate this matter and provide an explanation for the level of service I received. As a paying customer, I expect fair and respectful treatment.