ZM
Zanele M

1 reviews | Active since Oct 2013

11 Jun 2015, 09:47

Poor Service

When I arrived at the petroleum station this morning I asked if they have air tyres and asked to fill up. This pump attendant asked me why am I starting to ask if they've got air tyres before filling up I then told her that there is no order of asking for service at the station. She filled up for me with the requested amount thereafter pretending to pumped my tyres with the requested gauge. I asked her if she was pumping my tyres or checking them she told me that she did pumped them. I then begin to pump my tyres on my own and found out that my tyres where not pumped to the requested gauge and indicated it to her colleague Vuyo as I was pumping them.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply17 Jun 2015, 07:58
Official
Hello complain07,

Please accept my apology for the inconvenience this incident has caused you. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.

We do hope you remain a valued customer of Engen Petroleum Limited.

Regards,
ENGEN CUSTOMER SERVICE
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