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Phumlani M

1 reviews | Active since Sept 2015

30 May 2017, 07:59

Poor Service

<p>I went to Engen garage (Cross Motors Albertina Sisulu Rd, Bez Valley, Johannesburg, 2198) today, i was at 06:17am.</p> <p> </p> <p>i parked my car and opened my petrol tank then went back in my car hoping that the petrol attendent will come and give me the service. after 10min seeing that there is no one willing to help me. i went in the shop and i asked the lady if the have petrol.</p> <p> </p> <p>She arrogantly rep**** " yes there is petrol but the petrol attendent is not yet in" she was with the other guy inside, i think they should have took initiative and help me. i thought the garage is opened 24hrs.</p> <p> </p> <p>I am so dissappointed with ENGEN </p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply01 Jun 2017, 15:16
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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