Poor Service

On 06 January 2019 in the afternoon I went to Engen Lonehill in order to fill up my car for the week. It had just started raining & I parked my car next to one of the pumps. I waited for a few minutes & none of the employees assisted me. After a couple of minutes, I hooted & two employees informed me that I needed to wait for five to ten more minutes as employees were busy with a shift change over. This was shocking to me as it was the first time ever I have been informed by employees to wait for 5/10 minutes because of the change of shift. I have always filled up my car at this garage for convinience & friendly professional service from staff members. I further know some of the staff members by their names. I stay in Fourways & Engen Lonehill is very convenient for me to fill up my car weekly. When I was told that I needed to wait for 5/10 minutes in order to be assisted, I left & went to fill up at Engen near Fourways mall. This will be now my new home although it is no so convienient for me but I would rather be inconvenienced than being told that I have to wait for a couple of minutes before I can be assisted because I am a customer at Engen. I am utterly dissapointed by this pathetic service from Engen Lonehill????♂️??♂️