Poor managerial skills at Engen rivergate in cape town

Engen garage the one specifically at convenience centre in rivergate parklands Cape town must consider changing their manager of that garage .This morning the machine to load for my city was offline however instead of the manger assisting to try get ball the moving on the matter he was having coffee with another customer he claimed had an issue however their issue seemed like it included smiles and laughter whilst us other customers had to get assistance and answers which were also speculations from a cashier ..when confronted about this issue the manger was smerky and couldn't care firstly I hope his papers are above board as I couldn't understand why a manger was a foriegn male who seemed to lack communication and managerial skills .engen rivergate must give leadership to real leaders not sick up people cause the actual manager today was the cashier and not the manager ...disgusting