FV
Francois V
1 reviews | Active since Jul 2020
14 Nov 2025, 12:04
Poor IT support on Engen 1 App
I have used the Engen 1 App for a few years to capture my fuel usage on 2 vehicles. Suddenly in about May of this year the functionality to capture decimals on the Engen 1 App did not work any more. I sent numerous e mails to Engen Online Support without any success of fixing this small issue. The IT support on this APP is non existent. Please be careful in using this App due to the unreliable support from Engen. It is now nearly the end of November without any proper feedback from Engen of when this will be resolved. Very disappointing for a huge company like Engen not to care about its customers.
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Engen Petroleum's replyOfficial
14 Nov 2025, 12:31Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply14 Nov 2025, 12:31
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.