Poor guest service with very bad attitude

Item: Engen Petroleum
Rating: 1
Author: Ayanda D

I went to fill up my car ,a petrol attendant just went straght to the petrol tank bang and ask me to open it and then I just lower my left back window and asked him how can I just open, but you didn't even asked if you can help me.it was just non verbal situation ill treatment by tge petrol attendant and he even punched my mileage on the speed point incorrectly and when I called him n told him he gave me voice mail then I asked him is there a manager on duty he gave me another voice mail and then walked away.what the ....seriously!!!

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Replies (1)

Engen Petroleum's replyOfficial

30 Nov 2018, 20:30

Good day

Thank you for contacting us at the Engen Customer Service Centre.

Firstly, we do appologise for the type of service that you received from one of our service station.

With regard to your complaint, could we please ask that you reply with the name of the Engen Service station and the adres please in order for us to successfully process your query please.

We do appologise for the delay.

If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.

Thank you very much for your continued support.

Kind Regards

Yulin Arendse
Customer Service Representative
Engen Customer Service Centre
***
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Engen Petroleum's reply30 Nov 2018, 20:30

Official