Poor customer service ,no feed back even from the Area Manager himself .REF ***

Please be advised I’m still awaiting feedback ,I’ve heard nothing from you ,i got a call from the Area Manager on Wednesday, April 11, 2018 4:17 PM and till today ,it’s been five months And you said it would take at least a week for you to give me feed back . I would like an urgent response on the matter its now going for a full year since, the logged query on Fri 11/24/2017 12:35 I have been very patient , And no one is coming back to me as usual .it’s now becoming very frustrating not to get any feedback from engine petroleum. some one get back to me i do not know how you conduct your customer service !!!!!!!!!!!!!! i believe its about time you tell me whats going on ,hopefully i wont have to call or even send reports about you poor service to your clients . its now been months with no response really is this how this company operates we now going into the second year since my query was logged and no feedback