Poor Customer Service from Staff and Managers at Engen Olieven Ext36

I would like to express my extreme disappointment with the staff and management at the Olievenhoutbosch Ext 36 Engen Petrol Station.

During my visit, the petrol attendants were unable to distinguish between 93 and 95 octane petrol. Despite being informed multiple times of the specific fuel required, they proceeded to dispense the incorrect fuel into my vehicle.

When the mistake was brought to their attention and they were questioned about why the correct fuel had not been provided, the attendants stated that the octane ratings are the same. I was further concerned when the station manager also insisted that there is no difference between 93 and 95 octane petrol.

This demonstrates a concerning lack of product knowledge and professionalism from both the attendants and management. Customers rely on service station staff to follow instructions accurately and to possess a basic understanding of the products they are dispensing. Providing incorrect fuel can have serious consequences for customers and their vehicles.