MT
Mpho T
1 reviews | Active since Jul 2021
04 Jul 2022, 14:48
poor customer service from SIMPHIWE
I would like to report a poor customer service from the supervisor, SIMPHIWE, who was rude to me last night.
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Replies (5)0
Replies (5)
Engen Petroleum's replyOfficial
04 Jul 2022, 14:53Dear Mpho
Thank you for taking the time to share. Please accept our sincere apologies for the negative experience you had last night at one of our service stations. This is definitely not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team and we will be in touch with you shortly
Thank you for taking the time to share. Please accept our sincere apologies for the negative experience you had last night at one of our service stations. This is definitely not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team and we will be in touch with you shortly
Engen Petroleum's reply04 Jul 2022, 14:53
Official
Dear Mpho
Thank you for taking the time to share. Please accept our sincere apologies for the negative experience you had last night at one of our service stations. This is definitely not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team and we will be in touch with you shortly
Thank you for taking the time to share. Please accept our sincere apologies for the negative experience you had last night at one of our service stations. This is definitely not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team and we will be in touch with you shortly
MT
Mpho T's updateReviewer Update
04 Jul 2022, 15:22@ skycity
MT
Mpho T's update04 Jul 2022, 15:22
Reviewer Update
@ skycity
Engen Petroleum's replyOfficial
04 Jul 2022, 15:50Thank you so much!
Engen Petroleum's reply04 Jul 2022, 15:50
Official
Thank you so much!
MT
Mpho T's updateReviewer Update
19 Jul 2022, 09:54hi, i never got any feedback from Engine. again i experienced same issue on Sunday, they didn't want to serve me, i was there peacefully to fill-up my car and i was told to go away.
MT
Mpho T's update19 Jul 2022, 09:54
Reviewer Update
hi, i never got any feedback from Engine. again i experienced same issue on Sunday, they didn't want to serve me, i was there peacefully to fill-up my car and i was told to go away.
Engen Petroleum's replyOfficial
28 Sept 2022, 10:12Dear Mpho
Thank you so much for bringing this to our attention. We do appreciate it as this is not the experience that we wish you to have with us.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly
Thank you so much for bringing this to our attention. We do appreciate it as this is not the experience that we wish you to have with us.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly
Engen Petroleum's reply28 Sept 2022, 10:12
Official
Dear Mpho
Thank you so much for bringing this to our attention. We do appreciate it as this is not the experience that we wish you to have with us.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly
Thank you so much for bringing this to our attention. We do appreciate it as this is not the experience that we wish you to have with us.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly