MM
Manda M
1 reviews | Active since Aug 2026
27 Aug 2026, 14:22
Poor Customer service at Engen Garage in Temba next to Usave in Hammanskaal
It's known as *Engen Temba Service Station*
Address: Main Rd Stand 4420, Temba, 0407
Company: Engen Title: Poor Service at Engen Temba Service Station - Next to Usave
> I want to complain about Engen Temba Service Station next to Usave in Temba. > > I had a voucher that must be used at Engen, but your staff refused it and said vouchers are not allowed. Other Engen garages accept vouchers. > > Staff at this garage have bad attitude, no customer service and are rude. > > Even when buying OTT voucher, 1Voucher or Blu Voucher with bank card, they refuse and say cash only. > > Please fix this and train your staff at Engen Temba Service Station next to Usave about wiCode purchase.
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Replies (3)
Engen Petroleum's replyOfficial
27 Aug 2026, 14:52Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply27 Aug 2026, 14:52
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
MM
Manda M's updateReviewer Update
12 Sept 2026, 12:21I am writing regarding a complaint I had previously logged about an Engine garage in Temba next to Usave.
I am happy to inform you that the matter has been fully resolved. The owner of the garage, Mr Ben, contacted me personally, took the time to explain everything in detail, he even apologized for the bad service I experienced and compensated me for the inconvenience. He also advised me to visit the store for further assistance.
I then went to the store and was assisted by Mr Malesela the manager. He was extremely polite, friendly, and professional, and the service I received was outstanding.
I would love to rate both Mr Ben and Mr Malesela not just 5 stars, but 10 stars — they truly deserve it. Their service was top-notch. I am especially grateful for the way Mr Ben handled the entire situation.
I am very happy with the outcome and I want to sincerely thank them both for their excellent service.
My gratitude goes to Mr Ben. I thank him for his level of professionalism.
I am happy to inform you that the matter has been fully resolved. The owner of the garage, Mr Ben, contacted me personally, took the time to explain everything in detail, he even apologized for the bad service I experienced and compensated me for the inconvenience. He also advised me to visit the store for further assistance.
I then went to the store and was assisted by Mr Malesela the manager. He was extremely polite, friendly, and professional, and the service I received was outstanding.
I would love to rate both Mr Ben and Mr Malesela not just 5 stars, but 10 stars — they truly deserve it. Their service was top-notch. I am especially grateful for the way Mr Ben handled the entire situation.
I am very happy with the outcome and I want to sincerely thank them both for their excellent service.
My gratitude goes to Mr Ben. I thank him for his level of professionalism.
MM
Manda M's update12 Sept 2026, 12:21
Reviewer Update
I am writing regarding a complaint I had previously logged about an Engine garage in Temba next to Usave.
I am happy to inform you that the matter has been fully resolved. The owner of the garage, Mr Ben, contacted me personally, took the time to explain everything in detail, he even apologized for the bad service I experienced and compensated me for the inconvenience. He also advised me to visit the store for further assistance.
I then went to the store and was assisted by Mr Malesela the manager. He was extremely polite, friendly, and professional, and the service I received was outstanding.
I would love to rate both Mr Ben and Mr Malesela not just 5 stars, but 10 stars — they truly deserve it. Their service was top-notch. I am especially grateful for the way Mr Ben handled the entire situation.
I am very happy with the outcome and I want to sincerely thank them both for their excellent service.
My gratitude goes to Mr Ben. I thank him for his level of professionalism.
I am happy to inform you that the matter has been fully resolved. The owner of the garage, Mr Ben, contacted me personally, took the time to explain everything in detail, he even apologized for the bad service I experienced and compensated me for the inconvenience. He also advised me to visit the store for further assistance.
I then went to the store and was assisted by Mr Malesela the manager. He was extremely polite, friendly, and professional, and the service I received was outstanding.
I would love to rate both Mr Ben and Mr Malesela not just 5 stars, but 10 stars — they truly deserve it. Their service was top-notch. I am especially grateful for the way Mr Ben handled the entire situation.
I am very happy with the outcome and I want to sincerely thank them both for their excellent service.
My gratitude goes to Mr Ben. I thank him for his level of professionalism.
Engen Petroleum's replyOfficial
14 Sept 2026, 07:39In the customer service world a complaint is a gift and must be treated as such to improve our services and show our appreciation at all times. We at Engen thank you for your patronage and we wish you all the best going forward. Your query is concluded.
Engen Petroleum's reply14 Sept 2026, 07:39
Official
In the customer service world a complaint is a gift and must be treated as such to improve our services and show our appreciation at all times. We at Engen thank you for your patronage and we wish you all the best going forward. Your query is concluded.