KS
Kagiso S
1 reviews | Active since Dec 2024
16 Dec 2024, 16:03
Poor customer service
I went to Mabopane engen garage on my way to my grandmas’s place, and when I got there the petrol attendant comes to me and says that he’s been waiting for me as the last time I was there I left without paying for the fuel which was R250. I told him that there’s is no way I can leave without paying for the petrol and he insisted that I did so I told him that I’m not in a rush and I can park my car and we check the cctv to confirm if indeed I left without paying and he said “ke mmotsa masepa” there’s no way that he can lie to me about something like this.
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Replies (1)Engen Petroleum's replyOfficial
17 Dec 2024, 15:14Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply17 Dec 2024, 15:14
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
