1 reviews | Active since Mar 2014
Poor customer experience
I have been at Engen Filling station in Cape town Lansdowne Corner, the service at that station is shocking. This was definitely not the first time.
I am standing at No 1, attendants are busy at other terminals, then there is red Chevrolet hatch back that stands at No 2, I then decide to go park at terminal 3. An attendant comes and help at No 2, I shout out loud that I came first, get ignored.
A lady attendant comes and goes to No 2, the attendant there tells her to help at 3 where I am. She goes past us and helps at 4. My lady confronts the lady attendant, she shouts saying the car there came before us.
We are furious at this stage, we not getting service, seems to us that the cars that better cars maybe gets attendend first.
Another gent comes, we are still angry at the lady and he says " don't shout at me otherwise I leave". We at least expect someone that will come down and try apologise and take responsibility at this time and he leaves. We also left as nobody seemed to be interested.
This was at 19:30. I would like someone look at footages, investigate thouroughly, provide corrective action. Then I want my full tank for all the inconvenience and *********** staff.
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Best regards,
Good day
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Best regards,
