1 reviews | Active since Jul 2016

13 Dec 2016, 21:41

Poor Customer Care

<p>On Saturday at around 23h00, after watching a movie at The Pavilion, I stopped to fill up and check my tyre pressure at the Engen garage nearby. The petrol attendant that attended to me did not greet me and had a dont care attitude. So I asked him to fill up and when I had asked him to check my tyre pressure his attitude worsened and it took him extremely long to do something as simple. I sensed this guy was being a bit cheeky. Anycase I left the garage and I could feel a difference in my car. I stopped at the nearest garage only to find out that both tyres on the drivers side had 4 bars pressure and both tyres on the passengers side had 3 bars pressure. Something as such could have proved fatal on the road as the weather was bad and there was heavy rains. It is sad to say that 1/10 petrol attendants are friendly and customer orientated, the rest have a dont care attitude. Its pointless bragging about Engen when little things are not taken care off. </p>

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Replies (2)
Engen Petroleum
Engen Petroleum's reply16 Jan 2017, 14:55
Official

Good day Ryandren

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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's update09 Feb 2017, 09:16
Reviewer Update

Hi There

I still havent a recieved a response to date. What poor customer service !!!!!!!