1 reviews | Active since Jan 2015
Please serve the company with honesty and pride
ON 15.01.2016 at 17:14 i entered the service station to buy a pie upon my arrival i found out there is combo of R27.40 for both the pie and cold drink realizing that i will receive a voucher to buy at Jet.I went to the counter and pay assisted cashier Lindi only to be given a payment sleep and she took the voucher just in front of my eyes.I ask her about the promotion on display that i shouldn't recieve the i should receive the voucher all she said was that competition is closed and laughed at me like a fool,I did not question further i just walk out of the store as i was hurt that an employ who was hired to serve the customers with trust is doing that to a regular customer.Guess what on Sunday 16.01.2016 i went back to buy my two copies of paper and ask fellow colleague about it she said it is still on but when i tried to explain what happened the other day she was not interested.I tried to phone the store several times but the phone just rings unanswered as i obtained the number on the internet.I am very disappointed with this and very angry i need some answers from management please before i escalate this matter further as i still have proof of purchase.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated to the dealer and the Engen Representative for further investigation.
Feedback will be given to you shortly.
We trust that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Service Centre
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated to the dealer and the Engen Representative for further investigation.
Feedback will be given to you shortly.
We trust that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Service Centre
